Your privacy is important to us. Learn how New Star Solutions collects, uses, and protects your personal information.
At New Star Solutions ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This policy applies to all personal data collected through our website, phone calls, email communications, and in-person service interactions.
This policy was last updated on December 1, 2023.
We collect various types of information to provide and improve our services to you:
When you contact us for services, we may collect:
During service appointments, we may collect:
When you visit our website, we may automatically collect:
| Data Category | Examples | Purpose |
|---|---|---|
| Contact Information | Name, Phone, Email | Service coordination, Communication |
| Service Data | Appliance details, Problem description | Service delivery, Quality improvement |
| Location Data | Service address | Service dispatch, Area coverage |
| Payment Information | Transaction details | Billing, Financial records |
We use the information we collect for various purposes, including:
To schedule, provide, and manage appliance repair services, including technician dispatch and parts ordering.
To contact you regarding service appointments, updates, follow-ups, and customer satisfaction surveys.
To analyze service patterns, improve our services, and develop new service offerings.
To comply with legal obligations, resolve disputes, and enforce our agreements.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
We implement appropriate technical and organizational measures to protect your personal data:
Despite our security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we strive to use commercially acceptable means to protect your personal information.
You have certain rights regarding your personal data:
Right to access your personal data and request corrections if inaccurate.
Right to receive your data in a structured, commonly used format.
Right to request deletion of your personal data under certain circumstances.
Right to object to processing of your data for specific purposes.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Amberpet, Hyderabad, Telangana - 500013
For privacy-related inquiries, please use the email address above for fastest response.
You also have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable data protection laws.